Operation Management Degree Case Study Example | Topics and Well Written Essays - 3000 words

Operation Management Degree - Case Study Example They are behind schedule with RA4. Susan has mentioned that they discuss the issue at the caf' when they meet. The caf' was very good in many respects, but problems were occurring since the new manager had taken over towards the end of the previous year. The caf' offered hot food for breakfast and lunch, snacks and sandwiches throughout the day and an out-of-hour's service area with tea and coffee and machine-supplied snacks. This had been a replacement for the 'hot food' service that had been available the previous year as part of cost saving measures that the new manager introduced. At that time, the software developers used to use the caf' in the evening, as they often worked late into the night but were rarely to be seen in the current times. Added to the above, the standard of the freshly prepared food varied enormously and stock outs were getting worse with more occasions when ingredients were missing or late and even some of the snacks supplies were becoming erratic. The canteen manager appeared to be having problems with a number of suppliers and this was having a big impact on the service offered. Obviously, there is a difference between the definition of quality for the caf' and the development team. The difference is limited to the kind of problems. However, conditions both at the caf' and the development team were worsening. Hassan needs to get to grips with the software development teams. ... The meals were expensive The queues in the caf' were ridiculous Added to the above, the standard of the freshly prepared food varied enormously and stock outs were getting worse with more occasions when ingredients were missing or late and even some of the snacks supplies were becoming erratic. The canteen manager appeared to be having problems with a number of suppliers and this was having a big impact on the service offered. Obviously, there is a difference between the definition of quality for the caf' and the development team. The difference is limited to the kind of problems. However, conditions both at the caf' and the development team were worsening. Hassan needs to get to grips with the software development teams. Quality is a big issue here; your task is to recommend ways in which they can assess and analyze the problems in more detail using suitable quality assessment. There is no doubt that the software development teams need a shot in the arm. It is pointless to blame anyone. The environment has deteriorated to an extent that nobody is able to produce quality work. Hassan has to make moves that will ensure proper working conditions to enable the software development teams perform to their maximum potential. In this situation, kaizen has the capability to bring about the necessary transformation. Actually, kaizen is the rallying point. Hassan must draw from the principles of kaizen and apply them to work for Wishton House. Basically, kaizen in Japanese means "to become good." In order to become good, there are some principles that must be followed. The foundational principles of kaizen are: teamwork, personal discipline, improved morale, quality circles, and suggestions for improvement. These are broad principles and Hassan must define them in the